State Farm® Insurance Agent Courtney Simpson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alysia Martinez
November 6, 2024
5
out of
5
rating by Alysia Martinez
"I have been with Statefarm for almost two years and recently moved. Jordan has been SO helpful with communicating and helping me through the legalities and transition. Highly recommend. Not to mention, Statefarm has given me the lowest rate after previously being insured with Allstate and Progressive. 🙌🏽"
We responded:
"Thank you so much for sharing your experience, Alysia! It's awesome to hear that Jordan has been able to assist you smoothly through your move. Your recommendation means a lot to us!"
Olivia Rodgers
November 1, 2024
5
out of
5
rating by Olivia Rodgers
"I had a few questions and they were a great help. It was a great experience and experienced great customer service! I talked with Allen and he was more than happy to help me out."
We responded:
"Thank you so much for sharing your positive experience! It's awesome to hear that Allen was able to assist you with your questions and provide excellent customer service. We're always here to help!"
Ricky
October 23, 2024
5
out of
5
rating by Ricky
"Allen Fannin was great to speak with about insurance; very customer service oriented. Highly recommend."
We responded:
"Ricky, thank you so much for the kind words about Allen! It's fantastic to hear that you had such a positive experience. Your recommendation means a lot to us!"
Kelsey Enfinger
October 23, 2024
5
out of
5
rating by Kelsey Enfinger
"Such a great branch! Always super helpful and the best customer service!"
We responded:
"Thank you so much for your kind words, Kelsey! It's wonderful to hear that you find our branch helpful and appreciate our customer service. We look forward to continuing to serve you!"
Erica Belyea
October 15, 2024
5
out of
5
rating by Erica Belyea
"Jensi has been great to work with! Very informative and responsive. Will continue to use and recommend her in the future!"
We responded:
"Thank you so much for your kind words, Erica! Your recommendation of Jensi means a lot to us, and we look forward to continuing to assist you in the future!"
Maria M
October 8, 2024
5
out of
5
rating by Maria M
"I’ve worked with Jensi multiple times and she is a wonderful insurance agent, i always get the best quotes from her and she is extremely knowledgeable and helpful in what can sometimes be a stressful process. I will definitely continue to use her!"
We responded:
"Thank you so much for your kind words, Maria! It's fantastic to hear that Jensi has been able to provide you with great quotes and make the insurance process less stressful. Your continued trust and support mean a lot to us!"
Christina McKee
July 31, 2024
5
out of
5
rating by Christina McKee
"Jensi has been a complete life saver helping me get everything in order. Her knowledge, professionalism, reliability, speediness to resolve issues, and kindness makes her truly an asset to your company! I'm so grateful for all her continuous work handling whatever issues I have. She's provided so much comfort knowing things are in order all while I live out of state."
We responded:
"Thank you so much for sharing your experience, Christina! Jensi is dedicated to providing knowledgeable, professional, and reliable service. It's wonderful to hear that she has been able to offer you support, especially while you're out of state. Your kind words mean a lot to us!"
Jamie Silva
May 8, 2024
4
out of
5
rating by Jamie Silva
"The office manager, Susan, was extremely helpful for some ongoing issues. The service she provided was 5 stars."
We responded:
"Awesome, Jamie! Thank you for your recognition of Susan. We're so glad she could assist you. "
anna rice
May 6, 2024
5
out of
5
rating by anna rice
"Ive had this company for a few years, and am happy with it."
We responded:
"Thank you, Anna! We're grateful to have you as a customer and we appreciate your 5-star review."
Irina D
February 13, 2024
1
out of
5
rating by Irina D
"My husband passed away 4 month ago , I sold his car, and for these 4 months I am trying to get my refund because my husband paid insurance for 6 months. For all this time I hear only excuses from people of State Farm. I call them every 3-4 weeks and never got money back! Right now I am about to buy new car but i will never use this company for insurance. And still fighting for money."
We responded:
"Irina, we apologize for the delay. This refund is issued by State Farm corporate. We have been in contact with them to issue this refund."
Scott Norwood
December 18, 2023
1
out of
5
rating by Scott Norwood
"The worst. Has contractors that answer the phone who do not care if they get your business or not. Sometimes old heads just know when not to waste their time on talking to contractors who aren't on your side at all. I asked to speak to the boss. Contractor wouldn't transfer me. Even when I was turned down and contractor knew that State Farm underwriting had WRONG information on me her only solution was a new quote. Nothing was fixed."
We responded:
"At the Courtney Simpson State Farm Insurance Agency, we take pride in providing personalized service. Phones are answered by the Courtney Simpson State Farm team members only, and after hours calls are answered by State Farm Customer Care team members. We do not hire contractors to answer the phones. Please give us a call if you are needing assistance. Courtney is always available to assist with an issue."
Catherine Chancellor
December 4, 2023
5
out of
5
rating by Catherine Chancellor
"Jesse J. did an above and beyond job in helping us lower our premium on our car. He worked past hours on a Friday night to get all the correct paperwork out in a timely manner. He answered the questions I had and returned my call ASAP. Highly recommend!"
We responded:
"Catherine, thank you for your kind words and 5-star review recognizing Jesse! Jesse goes above and beyond to provide you the customer care you deserve. We truly appreciate you sharing your positive experience with us, and we're grateful for your recommendation of our services to others."
Peace Love Les
July 6, 2023
1
out of
5
rating by Peace Love Les
"there are no words as to how badly her license needs to be stripped. I've been licensed to drive for 41 years and I've never met a more rude, careless clueless about insurance, insurance agent. I finally got fed up and changed to another agent. She is KAREN personified and that should tell you everything you need to know about the agent I should have been able to trust for the over 2 years I was with her. I've spent the last 2 years on the phone with corporate over this person and her tactics. No trust. No honor. NO JAKE."
Tom Richardson
May 17, 2023
1
out of
5
rating by Tom Richardson
"My visit to the office to remove one of my vehicles from my automobile policy resulted in several emails and text messages with the agency because I recieved emails and text messages from State Farm corporate stating my account was past due. This agency and the State Farm in general has poor communication skills."
We responded:
"Tom, we are truly sorry for this experience with our office. Please call us at 850-863-9212 to discuss further. Thank you."
Hunter Norris
February 10, 2023
5
out of
5
rating by Hunter Norris
"Paula, was absolutely wonderful walking my wife and I through the life insurance policy’s.Would highly recommend."
We responded:
"Thank you for the wonderful review recognizing Paula's efforts to provide you with the customer care that you deserve, Hunter! We appreciate your great feedback recommending our services to others. We strive to go the extra mile and look forward to assisting you with any of your future insurance needs!"
Rita Sims
January 15, 2023
5
out of
5
rating by Rita Sims
"Very helpful !"
We responded:
"We are so glad that we could assist you with any of your insurance questions or needs, Rita! Thank you for the wonderful review!"
Lucas Snider
December 11, 2022
5
out of
5
rating by Lucas Snider
"We were able to come in to go over our insurance policy and update so things. WOW....we felt so comfortable and we learned some important aspects of insurance. Paula Kidd is an absolute number genius (as well as an amazing person) and helps those who may be lacking in that area....we will eventually bring our teenagers in so that they can learn from her as well. We are so grateful for her and we will continue to be insured by State Farm."
We responded:
"Thank you for taking the time to share your experience with our agency and for your very kind words recognizing Paula Kidd and her efforts to provide you with the insurance you need with the customer care you deserve, Lucas! Your kind words make our day! We are honored to have earned your trust and look forward to the opportunity to provide you with any of your future insurance needs for your family!"
SebSchutteFit
December 9, 2022
5
out of
5
rating by SebSchutteFit
"Staff is very generous and knowledgeable. Highly recommend."
We responded:
"Thank you for the wonderful review recognizing our team and their efforts to provide you with the customer care that you deserve! We appreciate your kind words recommending our services to others and look forward to assisting you with your insurance needs for many years to come!"
Stacey Armwood
December 8, 2022
5
out of
5
rating by Stacey Armwood
"This office was soooo amazing!!!! Everyone was so warm and welcoming. Susan was such a sweetheart. Sonserae was very knowledgeable ; i can tell she loves her job. She was so attentive to my needs. I will definitely be referring my friends"
We responded:
"Thank you for the wonderful review recognizing Susan and Sonserae. Your kind words recommending our services to others make our day, Stacey! It is our pleasure to be able to assist you with any of your insurance questions or needs, Stacey!"
Handfulofstarz JT
December 7, 2022
5
out of
5
rating by Handfulofstarz JT
"I haven't been more happy to have State Farm insurance. Since I went through Courtney Simpson State Farm office. Her insurance agents are very helpful. Especially Jordon, she has gone out of her way too see that all my insurance needs are meet. She's even stayed after hours to process some insurance papers for me. Courtney Simpson's Team is the BEST ! ⭐ ⭐ ⭐ ⭐ ⭐"
Justin Phelps
December 1, 2022
5
out of
5
rating by Justin Phelps
"Very knowledgeable and friendly service for my homeowners insurance."
We responded:
"Thank you for the 5 star review, Justin! We are so glad that we could assist you with your homeowners insurance! It is always our pleasure to be able to provide you with the customer care that you deserve and appreciate your feedback!"
Jade Williams
December 1, 2022
5
out of
5
rating by Jade Williams
"Great customer service, very helpful."
We responded:
"We strive to provide you with friendly, professional and thorough customer care! Thank you so much for taking the time to share your experience and for your great review! It is always our pleasure to be able to assist you with any of your insurance needs, Jade!"
Ruben M
November 30, 2022
5
out of
5
rating by Ruben M
"Great staff good people"
We responded:
"Thank you for the 5 star review, Ruben! We strive to provide you with the customer care that you deserve and we truly appreciate your kind words about our team!"
Sonya Rowland
November 30, 2022
5
out of
5
rating by Sonya Rowland
"Customer service is awesome so knowledgeable thanks for a great experience"
We responded:
"Thank you for sharing your experience with our agency, Sonya! Your kind words recognizing our effort to provide you with the customer care that you deserve truly makes our day! It is our pleasure to be able to assist you with any of your insurance questions or needs!"
Ahmara Grace
November 30, 2022
5
out of
5
rating by Ahmara Grace
"Great customer service!! Sweet staff"
We responded:
"Thank you for the 5 star review and for your kind words, Ahmara Grace! We strive to provide you with the customer care that you deserve and truly appreciate your feedback!"