
State Farm® Insurance Agent Courtney Simpson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Donovan Chandler
March 24, 2025
"I worked with Allen at this agency and was extremely impressed. I had a bit of a complicated situation as I not only am a new resident of Florida, but just purchased a new vehicle in my home state of Missouri. I knew I was going to have to get a new insurance plan, but was completely clueless about the process/how things worked in Florida. Allen was honestly a really pleasant person to chat with and was patient with my lengthy questions. It was very clear from the get go that he has a service based mindset, and he definitely knew his stuff as it pertains to the industry knowledge. I would 10/10 recommend this agency, and would encourage anyone who isn’t very “insurance savvy” to ask for Allen personally if he’s available. Thank you for the incredible service & protecting my new vehicle!!!"
"That's awesome to hear! Thank you for sharing your experience, Donovan. We're glad Allen was able to assist you so effectively with your insurance needs during your transition to Florida. Your recommendation means a lot to us, and we're grateful for your trust in our agency. If you have any more questions or need further assistance, feel free to reach out!"
melanie cassulo
March 20, 2025
"Larenda has been fabulous. She knew I had to make changes in my policies as I was unhappy with the huge changes in cost I had incurred. She took the time to review & explain what policies I had & went on to explain options that provide the coverage I need & can afford. My first day with Larenda was face to face in her office, a full 30 plus minutes. Then we went further on line for three days before finally making the decision on specifics. Thank you so much for the guidance @ patience!"
"Thank you for sharing your experience with Lorenda! It's wonderful to hear that she was able to assist you in navigating the changes in your policies and provide options that fit your needs and budget. We appreciate your kind words and are glad that Lorenda's knowledge and patience made a positive impact. Your feedback is invaluable to us, and we're here to help whenever you need further assistance."
Justin Adams
February 20, 2025
"Awesome Place. I always personally deal with Jensi… She has always been very professional, friendly. She has always went above and beyond and does whatever it takes to help get me taking care of. If you’re in the market for insurance give this office a call and ask for Jensi, she will take care of you and all your insurance needs!!!"
"Thank you, Justin, for sharing your experience with Jensi. We're so glad to know she has gone above and beyond to meet your insurance needs. Your recommendation means a lot to us, and we're grateful for your trust in our agency. If there's anything else we can assist you with, please let us know."
Absolute Installations
February 18, 2025
"Jensi has been a blessing to work with! She has saved our company money and the hassle of the insurance world! Highly recommend!"
"Thank you for your wonderful feedback for Jensi! We're grateful to hear that she has been able to assist your company effectively. Your recommendation means a lot to us, and we're glad to have been able to save you both time and money. If there's anything else we can do for you, please let us know."
Marcus Sanders
December 6, 2024
"Dealing with insurance is usually such a headache, but working with Jai has made it so much better. She is extremely knowledgeable and very responsive. Even though my situation made it less than ideal for me to pick up a policy right now. I will definitely be sending my friend and family her way."
"Thank you for your kind words, Marcus! We're so glad to hear you had a positive experience. We appreciate your recommendation to friends and family and look forward to assisting you in the future!"
Marie McNeil
November 26, 2024
"Working with Jensi is a dream. She is upbeat, answers questions thoroughly, gets back to me with answers quickly, and is staying on top of all our needs. I highly recommend her."
"Thank you so much for your kind words, Marie! It's fantastic to hear that Jensi has been able to provide such a positive experience for you. Your recommendation means a lot to us!"
Leah
November 20, 2024
"I have been driving for 40 years and this is the first time that Insurance call me first to prevent from late payment and not just cancel your insurance. We appreciate you all for taking care of us and our family. Blessings to you and your family from your families🙏🙏"
"It's awesome to know our proactive approach made a difference for you. We're dedicated to taking care of you and your family, and your appreciation means the world to us. Blessings to you and your family as well!"
Sister Three
November 18, 2024
"I am so happy with the service I’ve received from this office. I had a few bad experiences with other agents in the area, but the agents at this office have treated me so well and made it so easy to get my policy with them! I have mostly dealt with Jordan and Jensi, but every time I called, no matter who helps me, they always make it so simple!! Thank you guys!"
"Thank you so much for sharing your positive experience! We're glad to hear that Jordan and Jensi, along with the entire team, have made things easy for you. It's wonderful to know we've met your expectations. We appreciate your trust in us!"
Alysia Martinez
November 6, 2024
"I have been with Statefarm for almost two years and recently moved. Jordan has been SO helpful with communicating and helping me through the legalities and transition. Highly recommend. Not to mention, Statefarm has given me the lowest rate after previously being insured with Allstate and Progressive. 🙌🏽"
"Thank you so much for sharing your experience, Alysia! It's awesome to hear that Jordan has been able to assist you smoothly through your move. Your recommendation means a lot to us!"
Olivia Rodgers
November 1, 2024
"I had a few questions and they were a great help. It was a great experience and experienced great customer service! I talked with Allen and he was more than happy to help me out."
"Thank you so much for sharing your positive experience! It's awesome to hear that Allen was able to assist you with your questions and provide excellent customer service. We're always here to help!"
Ricky
October 23, 2024
"Allen Fannin was great to speak with about insurance; very customer service oriented. Highly recommend."
"Ricky, thank you so much for the kind words about Allen! It's fantastic to hear that you had such a positive experience. Your recommendation means a lot to us!"
Kelsey Enfinger
October 23, 2024
"Such a great branch! Always super helpful and the best customer service!"
"Thank you so much for your kind words, Kelsey! It's wonderful to hear that you find our branch helpful and appreciate our customer service. We look forward to continuing to serve you!"
Erica Belyea
October 15, 2024
"Jensi has been great to work with! Very informative and responsive. Will continue to use and recommend her in the future!"
"Thank you so much for your kind words, Erica! Your recommendation of Jensi means a lot to us, and we look forward to continuing to assist you in the future!"
Maria M
October 8, 2024
"I’ve worked with Jensi multiple times and she is a wonderful insurance agent, i always get the best quotes from her and she is extremely knowledgeable and helpful in what can sometimes be a stressful process. I will definitely continue to use her!"
"Thank you so much for your kind words, Maria! It's fantastic to hear that Jensi has been able to provide you with great quotes and make the insurance process less stressful. Your continued trust and support mean a lot to us!"
Christina McKee
July 31, 2024
"Jensi has been a complete life saver helping me get everything in order. Her knowledge, professionalism, reliability, speediness to resolve issues, and kindness makes her truly an asset to your company! I'm so grateful for all her continuous work handling whatever issues I have. She's provided so much comfort knowing things are in order all while I live out of state."
"Thank you so much for sharing your experience, Christina! Jensi is dedicated to providing knowledgeable, professional, and reliable service. It's wonderful to hear that she has been able to offer you support, especially while you're out of state. Your kind words mean a lot to us!"
Jamie Silva
May 8, 2024
"The office manager, Susan, was extremely helpful for some ongoing issues. The service she provided was 5 stars."
"Awesome, Jamie! Thank you for your recognition of Susan. We're so glad she could assist you. "
anna rice
May 6, 2024
"Ive had this company for a few years, and am happy with it."
"Thank you, Anna! We're grateful to have you as a customer and we appreciate your 5-star review."
Irina D
February 13, 2024
"My husband passed away 4 month ago , I sold his car, and for these 4 months I am trying to get my refund because my husband paid insurance for 6 months. For all this time I hear only excuses from people of State Farm. I call them every 3-4 weeks and never got money back! Right now I am about to buy new car but i will never use this company for insurance. And still fighting for money."
"Irina, we apologize for the delay. This refund is issued by State Farm corporate. We have been in contact with them to issue this refund."
Scott Norwood
December 18, 2023
"The worst. Has contractors that answer the phone who do not care if they get your business or not. Sometimes old heads just know when not to waste their time on talking to contractors who aren't on your side at all. I asked to speak to the boss. Contractor wouldn't transfer me. Even when I was turned down and contractor knew that State Farm underwriting had WRONG information on me her only solution was a new quote. Nothing was fixed."
"At the Courtney Simpson State Farm Insurance Agency, we take pride in providing personalized service. Phones are answered by the Courtney Simpson State Farm team members only, and after hours calls are answered by State Farm Customer Care team members. We do not hire contractors to answer the phones. Please give us a call if you are needing assistance. Courtney is always available to assist with an issue."
Catherine Chancellor
December 4, 2023
"Jesse J. did an above and beyond job in helping us lower our premium on our car. He worked past hours on a Friday night to get all the correct paperwork out in a timely manner. He answered the questions I had and returned my call ASAP. Highly recommend!"
"Catherine, thank you for your kind words and 5-star review recognizing Jesse! Jesse goes above and beyond to provide you the customer care you deserve. We truly appreciate you sharing your positive experience with us, and we're grateful for your recommendation of our services to others."
Peace Love Les
July 6, 2023
"there are no words as to how badly her license needs to be stripped. I've been licensed to drive for 41 years and I've never met a more rude, careless clueless about insurance, insurance agent. I finally got fed up and changed to another agent. She is KAREN personified and that should tell you everything you need to know about the agent I should have been able to trust for the over 2 years I was with her. I've spent the last 2 years on the phone with corporate over this person and her tactics. No trust. No honor. NO JAKE."
Tom Richardson
May 17, 2023
"My visit to the office to remove one of my vehicles from my automobile policy resulted in several emails and text messages with the agency because I recieved emails and text messages from State Farm corporate stating my account was past due. This agency and the State Farm in general has poor communication skills."
"Tom, we are truly sorry for this experience with our office. Please call us at 850-863-9212 to discuss further. Thank you."
Hunter Norris
February 10, 2023
"Paula, was absolutely wonderful walking my wife and I through the life insurance policy’s.Would highly recommend."
"Thank you for the wonderful review recognizing Paula's efforts to provide you with the customer care that you deserve, Hunter! We appreciate your great feedback recommending our services to others. We strive to go the extra mile and look forward to assisting you with any of your future insurance needs!"
Rita Sims
January 15, 2023
"Very helpful !"
"We are so glad that we could assist you with any of your insurance questions or needs, Rita! Thank you for the wonderful review!"
Lucas Snider
December 11, 2022
"We were able to come in to go over our insurance policy and update so things. WOW....we felt so comfortable and we learned some important aspects of insurance. Paula Kidd is an absolute number genius (as well as an amazing person) and helps those who may be lacking in that area....we will eventually bring our teenagers in so that they can learn from her as well. We are so grateful for her and we will continue to be insured by State Farm."
"Thank you for taking the time to share your experience with our agency and for your very kind words recognizing Paula Kidd and her efforts to provide you with the insurance you need with the customer care you deserve, Lucas! Your kind words make our day! We are honored to have earned your trust and look forward to the opportunity to provide you with any of your future insurance needs for your family!"